Give us feedback

We are committed to delivering a high standard of service to anyone who engages with our work. 

We believe that the best way to improve our service is by learning from the people who use it. We welcome comments, compliments and complaints from the people who use our food bank, referral agencies, volunteers and anyone else we come into contact within our work. These help us to see what we are doing well and where we can make improvements.

If you think we have failed to provide a satisfactory standard of service, please let us know. Your complaint may be about the quality of the facilities, safety of the users, the handling of a particular situation or issue or any other matter. We are committed to equal opportunities and take complaints about discrimination very seriously.

How to register a complaint or give feedback

If you would like to share a concern, compliment or comment on any aspect of our service, you can contact us in one of the following ways:

• In person to food bank staff or volunteers
• By email: info@colchester.foodbank.org.uk
• Write to the following address: 
  
  Colchester Foodbank
  Unit 3 Tollgate Retail Park
  Tollgate West Stanway 
  Colchester 
  CO3 8RG

Read our complaints policy for full details of how we will handle your complaint.